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FAQ

Where do you do your monitoring? Is it off-site or out of state?
East Texas Alarm’s central station is located in Tyler, Texas.

Are your systems proprietary? Can they be monitored or serviced by others or do I have to have everything replaced if I become unhappy with your service?
East Texas Alarm installs equipment that can be monitored and serviced by others. We do not intentionally install unique equipment that only we can obtain and sell.

What is your standard response for repair service?
We offer same day service if the request is called in by 10 a.m. and next day service for requests received after 10 a.m. If the service call is considered an emergency, we will be there the same day to make the repair. Technicians are available 24 hours per day.

How long have you been in business?
East Texas Alarm has been in business since 1965.

What is your service area?
We cover the East Texas area and surrounding counties; approximately 100 mile radius of Tyler.

Can you monitor or service my existing system?
We can monitor and service most security systems.

Are you able to obtain a bond for a large project?
Yes, we can provide a bid bond and a performance bond.

Do you use subcontractors to install your systems?
No. We use East Texas Alarm employees.

Are your employees licensed?
Yes. All of our employees are licensed, which includes a background check by the State of Texas.

315 South Vine Avenue
Tyler, Texas 75702
903.593.3225
sales@easttexasalarm.com

State Burglar Alarm License B-567
State Fire Alarm License ACR-1750515

903.593.3225

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